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Survey: How Customer-Focused Is Your Organization?
i4cp research has not only shown that having a customer-focused workforce is the most important issue facing companies in 2010, but that high-performance organizations are more customer-focused than others. But what practices separate these firms from the rest? What workforce strategies are companies taking to make their employees more customer centric?
To get answers to these and other questions, i4cp is conducting an important new study. The findings will be used by many of the largest and most respected companies in the world to identify next practices on the topic. As always, in exchange for completing the study, we’ll give you a copy of the preliminary results once the data has been compiled.
The survey will remain open until February 10, 2010. To start the survey, follow the link below.
As with all surveys conducted by i4cp, your response will remain confidential. No company or name will be associated with your response.
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