A Chicago-based intergenerational consulting firm, Age Lessons, recently released a study showing how older workers perceive their treatment by younger, more technologically savvy colleagues. Three themes highlighted by an article on the SHRM website that were identified through the 50 in-depth interviews conducted were relevancy, redundancy, and resentment. “Older workers believe that younger associates drop them from critical informal communications networks … blocking access to important political and business developments…Whether it’s overt, or unintentional, the net effect is the same,” said Kennedy, president of Age Lessons. “Mature workers gradually get foreclosed from water cooler banter on-line and off, and shunted to the sidelines. Without access to emerging news in the workplace, mature workers find it difficult to make good strategic decisions and career moves.” Another key finding of the survey, known as “senior shutout,” is an instance in which companies close off career paths and training opportunities to mature workers, assuming that they are unwilling to accept a new challenge.
Kennedy encourages companies to:
• Adopt age-neutral hiring and educational policies that look at the candidate pool irrespective of age.
• Form intergenerational work teams to ensure cross-pollination across age groups.
• Extend continuing and professional educational opportunities to all workers, regardless of age.
• Provide awareness training about generational differences, as well as office and meeting etiquette.
A study conducted by the Governmental Accountability Office for Congressional testimony revealed the following insights:
Key Obstacles
•Some employers’ perceptions about the cost of hiring and retaining older workers are a key obstacle in older workers’ continued employment.
• Workplace age discrimination, the lack of suitable job opportunities, layoffs due to changes in the economy, as well as the need to keep skills up to date, are all challenges facing older workers.
• Strong financial incentives for workers to retire as soon as possible and some jobs that are physically demanding or have inflexible schedules provide strong disincentives to continued work.
Best Practices and Lessons Learned
• Use nontraditional recruiting techniques such as partnerships with national organizations that focus on older Americans.
• Employ flexible work situations and adapt job designs to meet the preferences and physical constraints of older workers.
• Offer the right mix of benefits and incentives to attract older workers such as tuition assistance, time off for elder care, employee discounts, and pension plans that allow retirees to return to work.
• Provide employees with financial literacy skills to ensure they have a realistic plan to provide for retirement security.
• Treat all employees in a fair and consistent manner and employ a consistent performance management system to prevent age discrimination complaints.
Strategies
• Conduct a national campaign to help change the national mindset about work at older ages.
• Hold a national discussion about what “old” is to help change the culture of retirement.
• Create a clearinghouse of best recruiting, hiring, and retention practices for older workers.
• Strengthen financial literacy education to help workers prepare to retire.
• Make the federal government a model employer for the nation in how it recruits and retains older workers.
• Create a key federal role in partnerships to implement these strategies.
• Consider specific legislation or regulations to increase flexibility for employers and employees to create new employment models.
Get the whole testimony at the GOA website. For more information on issues such as age discrimination and ways to integrate the generational differences, check out the HRSentry resources.
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